Shipping Policy

SHIPPING DOMESTIC – WITHIN AUSTRALIA

Anastasia’s little closet offers free standard postage(Australia Post Parcel Post) for all orders above AU$150 and otherwise Australia Post Parcel Post starting from $10 and Australia Post Express Post for $13.

Express Post

Receive your order in 2-4 business days. This excludes weekends and public holidays. Deliveries via Australia Post are only made on business days, and not on weekends or public holidays.

Delivered with Safe Drop

Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

You can request to change your delivery method for your parcel with Australia Post via their website, once tracking details for your order are available.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. strikes, floods etc).

Dispatch and delivery times

Orders are sourced and dispatched nationwide. We aim to dispatch orders within 1-2 business days after purchase.

All domestic orders are dispatched via Australia Standard Parcel Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.

Please refer to the Australia Post website for further information regarding delivery times.

Order tracking

To track your order, please login to your account or check the shipping confirmation email and visit the tracking URL link made available to you.

Delivery address

Anastasia’s little closet recommends customers provide a secure delivery address, for example your place of employment. not responsible for lost/stolen parcels.

SHIPPING POLICY-INTERNATIONAL ORDERS

At Anastasia’s little closet we are delighted to offer our international customers the opportunity to experience our products. To ensure a smooth and satisfying shopping experience, please take a moment to review our International Shipping Policy.

Shipping Rates:

We offer two international shipping options:

Standard International Shipping (AUD 20): This option provides you with reliable delivery at a cost-effective rate. Please note that delivery times may vary depending on your location.
Express International Shipping (AUD 35): If you need your order in a hurry, this option ensures swift delivery to your doorstep. You can expect a faster shipping time compared to the standard option.
Shipping Times:

The delivery times for both shipping options may vary depending on your location and customs processing. Generally, you can expect your order to arrive within:

Standard International Shipping: Estimated delivery within 7 to 15 business days.
Express International Shipping: Estimated delivery within 3 to 7 business days.
Please note that these are estimated delivery times, and actual delivery may be influenced by factors such as customs regulations, local holidays, and unforeseen delays. We do our best to ensure prompt delivery and provide tracking information for your convenience.

Customs and Duties:

Please be aware that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges. We recommend checking with your local customs office for information on potential fees before placing your order.

Order Tracking:

For your convenience, we provide order tracking information once your package has shipped. You can track the progress of your shipment using the provided tracking number.

Shipping Restrictions:

While we make every effort to serve customers worldwide, there may be certain products or restrictions on specific items that prevent us from shipping to certain countries. If you encounter any issues during the checkout process, please contact our customer support team, and we will do our best to assist you.

If you have any questions or require further assistance regarding international shipping, please don't hesitate to contact our Customer Support team at admin@anastasiaslittlecloset.com.au. We are here to help you and ensure your shopping experience with us is as enjoyable as possible.

Thank you for choosing Anastasia’s little closet We look forward to delivering our exceptional products to your international destination.

Pre-Order Shipping Policy:

For orders that include pre-order items, please note that your entire order will be shipped once the pre-order item is available and ready to ship. If you'd like your available items to be shipped early, kindly place a separate order or reach out to our team for assistance. We're here to help make your shopping experience seamless!